Tech Mahindra and Gati Collaborate to Revolutionize Logistics with GEMS 2.0

Gati Limited, a prominent logistics company within the Allcargo Group, has joined forces with Tech Mahindra to introduce the Gati Enterprise Management System (GEMS) 2.0. This innovative venture aims to redefine operational efficiency and customer engagement in the logistics and supply chain industry.

A New Era of Logistics

GEMS 2.0, poised to become the backbone of Gati's operations, promises an enhanced customer experience through a modern, technology-driven interface while simultaneously driving efficiency gains and cost reductions.
Vivek Agarwal, President of APJI (Enterprise) Corporate Development at Tech Mahindra, emphasized the pivotal role of cutting-edge, data-driven technologies in transforming the logistics and supply chain sector. He expressed, "Our collaboration with Gati in the creation and enhancement of GEMS 2.0 will empower the organization to increase productivity, discover fresh business prospects, elevate performance scalability, and pioneer the technology-driven transformation in the express logistics sector."

The Roadmap to Transformation

Over the next 18-24 months, Tech Mahindra will work closely with Gati to enable the transition to GEMS 2.0. This software application will leverage Tech Mahindra's expertise and place a strong emphasis on cloud-native applications. The central objective of this collaboration is to replace Gati's outdated software with a cutting-edge, cloud-based solution, ultimately striving for operational excellence and an exceptional customer experience.

Pirojshaw (Phil) Sarkari, MD, and CEO of Gati Express and Supply Chain Pvt Ltd (GESCPL), expressed his enthusiasm for this transformative partnership. He highlighted the historical significance of GEMS as a pioneering initiative in the logistics industry. Sarkari added, "Sarkari stated, "This collaboration represents a significant advancement in achieving operational excellence and enhancing the customer experience. It aligns with Allcargo Group's ongoing commitment to empower Gati to achieve new levels of success."

GEMS 2.0 is designed to be developed in modules, covering critical aspects such as pickup, delivery, en-route tracking, customer contracts, and invoicing. This modular approach ensures a comprehensive transformation of Gati's operational landscape.

The Journey Ahead

With Tech Mahindra's support, Gati will embark on the journey of creating GEMS 2.0 from scratch, encompassing the entire spectrum of first-mile, mid-mile, and last-mile operations. This ambitious project is poised to usher in a new era of real-time Enterprise Resource Planning, reflecting Gati's commitment to customer-centricity, process optimization, and streamlined workflow management.

G S Ravi, EVP, and Group CIO at Gati Limited, affirmed the significance of this collaboration. He emphasized that Tech Mahindra's innovative digital solutions will provide the necessary technological backbone to enable Gati's business to thrive, ensuring the speed and agility required for success.

Tech Mahindra's Financial Snapshot

IT services company Tech Mahindra reported a consolidated net profit of Rs 693 crore for the quarter ending June 2023, representing a 39% decrease compared to the previous year. This decrease in profit was accompanied by a 4% year-on-year increase in revenue from operations, totaling Rs 13,159 crore during the reporting period.

In summary, the collaboration between Gati and Tech Mahindra to develop GEMS 2.0 represents a significant step forward in redefining logistics operations. By leveraging cutting-edge technology and a modular approach, the project aims to deliver enhanced customer experiences, operational excellence, and cost-efficiency in the logistics and supply chain sector.