SEBI Resolves 4,371 Investor Complaints via SCORES Platform in March 2025

The Securities and Exchange Board of India (SEBI) has declared to have resolved 4,371 investor complaints during March, 2025 through its online grievance redressal platform called SCORES. The achievement reflects SEBI's concern over investor protection and mechanisms for redressal of disputes within the securities market.

Efficient Complaint Resolution

SEBI's public notice on April 11 informed that the board received a total of 4,156 fresh complaints in the month of March. Here is an indication of being proactive in the handling of complaints as, at the close of the month, there were a total of 4,161 complaints unresolved. Of these, only a mere three have been pending for over three months, which included the names Madhuveer Com18 Network Ltd as well as Nikhil Dayanand Baljekar.​

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Understanding the SCORES Platform

SEBI Complaints Redress System or SCORES is an online facility designed by SEBI to address investor grievances against listed companies and other SEBI-regulated intermediaries. On the SCORES platform, complaints can be lodged by the investors regarding all their issues related to the markets, anything from delayed refunds, non-receipt of securities, and other service failures. The platform ensures transparency and accountability in the grievance redressal process.

Enhanced Features with SCORES 2.0

The enhanced structure of SCORES 2.0 has streamlined complaint redressal processes. Under the current arrangement, any concern is directed to the relevant entity, which is then mandated to submit an Action Taken Report (ATR) within 21 days. The dissatisfied investor has 15 days to seek a first-level review. It essentially covers everything in a timely and effective manner for grievance redressal.

SEBI's Commitment to Investor Protection

By continuously making efforts on the redressal of investor complaints, SEBI has truly displayed its commitment to garnering faith in the securities market. The transparent, efficient, and investor-friendly approach employed by SEBI makes use of technology via SCORES, among other platforms.

Conclusion

Resolving more than 4,000 complaints in a month is the testimony to SEBI's proactive strategy in looking into investor grievances. The SCORES program is instrumental in safeguarding investors' interests and upholding market integrity in the dynamic environment of the securities market.​